If you are outside EGO, you need to use the VPN (use this guide).
To access this feature, you must authenticate using the credentials received with the activation email (

Log in to the WebPhone using this link and use your extension number as username and the password received via email or modified by you.

login 3cx web.png

First use
The first time you use a new browser it will ask for permission to access the microphone as shown in the following image.
It is necessary to authorize the use of the microphone and it is recommended to check the box that allows the browser to remember this choice.

mic auth.png

moreover, if not already set, it is necessary to select "WebClient" in the device list as shown in the following image

first check webclient.png

Daily use
To make a call, simply select the numeric keypad icon, type the number (internal or external) and click on the "Call" button
by selecting the telephone handset symbol next to one of the displayed contacts.

call dialer.png

instead, to view the history of incoming and outgoing calls just click on the "Call log" item in the sidebar on the left of the page.

calls in out.png

to answer an incoming call click on "Answer" in the popup that appears during the call.

call in popup.png

By pressing on the status menu at the top right (next to the account icon) we can set the line status, to be chosen from:

- Available: all devices connected to the telephone extension ring (when a device answers the call, the others stop ringing).

- Do not disturb: incoming calls are not accepted.

- Office only: mobile apps don't ring.

change state.png
I Attachment Action Size Date Who Comment
call_dialer.pngpng call_dialer.png manage 208 K 14 Oct 2020 - 10:09 Main.Samuele Call Dialer
call_in_popup.pngpng call_in_popup.png manage 48 K 14 Oct 2020 - 10:09 Main.Samuele Call IN
calls_in_out.pngpng calls_in_out.png manage 67 K 14 Oct 2020 - 10:09 Main.Samuele Calls IN-OUT
change_state.pngpng change_state.png manage 66 K 15 Oct 2020 - 08:29 Main.Samuele change state
first_check_webclient.pngpng first_check_webclient.png manage 209 K 14 Oct 2020 - 10:10 Main.Samuele Select WebClient
login_3cx_web.pngpng login_3cx_web.png manage 29 K 14 Oct 2020 - 10:10 Main.Samuele Login
mic_auth.pngpng mic_auth.png manage 65 K 14 Oct 2020 - 10:10 Main.Samuele Authorize Microphone
Topic revision: r6 - 06 Apr 2021, UnknownUser
This site is powered by FoswikiCopyright © by the contributing authors. All material on this collaboration platform is the property of the contributing authors.
Ideas, requests, problems regarding Wiki_Virgo_LSC? Send feedback